General Terms and Conditions

These General Terms and Conditions (“GTC”) set out the rights and obligations of MOKKATÁRSAK Korlátolt Felelősségű Társaság (registered seat: 1056 Budapest, Szarka u. 1.; represented by: Németh Gáspár, managing director; tax number: 23386567-2-41; registering authority: Metropolitan Court of Budapest as Court of Registration (Fővárosi Törvényszék Cégbírósága); bank account number: 11705015-20001931-00000000; hereinafter: “Haba JuiceBar”) and the customer using the services provided by it on this website (www.habajuicebar.hu).

Before finalizing an order placed on the www.habajuicebar.hu website, the customer is required to review the provisions of these GTC. These GTC form part of the contract concluded between the customer and Haba JuiceBar restaurant.

Haba JuiceBar restaurant therefore asks the customer to save and/or, if possible, print these GTC before submitting their order. The contract concluded qualifies as a contract concluded in writing. The language of the contract is Hungarian.

(Hosting provider: NEOSOFT Kft. (registered seat: 8000 Székesfehérvár, Távirda u. 2.; info@neosoft.hu))

I. Use of the Website

1. Anyone is entitled to use the services of this website. Entitlement to use the services available on this website is not conditional upon separate registration as a user of this website.

2. If the customer decides to make a purchase on this website, they provide their surname and first name (or, where applicable, company name), and the billing address to which the invoice will be issued. Haba JuiceBar restaurant draws the customer’s attention to the importance of also providing their phone number and e-mail address during the purchase, in order to ensure the order is fulfilled without error. The customer may also indicate other comments during the purchase.

3. Haba JuiceBar restaurant hereby asks the customer to ensure the accurate and error-free entry of data when placing any order; Haba JuiceBar restaurant assumes no liability for any delays, errors or difficulties arising therefrom, and expressly excludes any such liability.

By placing an order, the customer acknowledges that Haba JuiceBar restaurant is entitled to pass on to the customer any damage and costs arising from the customer’s incorrect data entry or inaccurately provided data. Haba JuiceBar restaurant excludes its liability for performance based on inaccurate data entry. The customer’s attention is drawn to the fact that an incorrectly provided e-mail address, or a full mailbox associated with the e-mail account, may result in the confirmation not being delivered and may prevent the conclusion of the contract.

4. Haba JuiceBar informs the customer that, in addition to electronic gift vouchers, the webshop also offers gift items, merchandise, apparel and other physical products indicated on the website for purchase. The electronic gift voucher is provided in digital form, while physical products are delivered by Haba JuiceBar within the territory of Hungary via courier service to the delivery address provided when placing the order, and certain products may also be collected in person at Haba JuiceBar’s premises where the webshop allows this.

Haba JuiceBar hereby asks the customer not to make the purchased and downloaded gift voucher accessible to unauthorized persons. Haba JuiceBar assumes no liability for cases — or for any resulting damage — in which a gift voucher becomes accessible to an unauthorized person other than as a result of conduct attributable to Haba JuiceBar.

5. Haba JuiceBar restaurant informs the customer that it processes and stores the data provided by the customer and specified in point 2 above in accordance with the applicable legislation, exclusively for the purpose of performing the contract concluded, for the period specified by law.

6. By accepting these General Terms and Conditions, the customer gives their voluntary, informed and express consent to Haba JuiceBar restaurant processing and storing this data.

II. Ordering and Purchasing Through This Website

1. Haba JuiceBar restaurant informs the customer that online purchases made through this webshop qualify as a distance contract within the meaning of Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses (hereinafter: the “Government Decree”).

2. Haba JuiceBar informs the customer that the essential characteristics, purchase price and any applicable delivery cost of each product sold in the webshop are set out in the product’s data sheet. The prices indicated are in Hungarian forints and include value added tax (VAT).

3. The customer may order and purchase a product or products. The customer must select the product(s) they wish to purchase by clicking the “Add to cart” button, and then specify the quantity of the given product they wish to purchase. The selected quantity can be modified.

4. The system then displays the contents of the virtual cart, containing all products in respect of which the customer is about to place an order.

5. The customer then finalizes their order, provides their billing details and — in the case of ordering a physical product — their delivery details, and then settles the purchase price by bank card.

In the case of purchasing an electronic gift voucher, following successful payment the gift voucher can be downloaded or is otherwise made available to the customer electronically. Haba JuiceBar does not send the gift voucher by post.

In the case of purchasing a physical product, Haba JuiceBar fulfils the order within the territory of Hungary via courier service. The expected delivery deadline, the method of delivery and the delivery fee are set out on the website and/or in the order confirmation.

Haba JuiceBar reserves the right to notify the customer without delay of any stock shortage or of any circumstance preventing performance. If the order cannot be fulfilled, Haba JuiceBar will refund the purchase price already paid.

5/A. Haba JuiceBar carries out the delivery of physical products with the assistance of a contracted courier service within the territory of Hungary.

The risk of accidental loss of, or damage to, the product passes to the consumer upon receipt of the product.

The customer is required to check the integrity of the package upon receipt. If the package is damaged, this must be recorded in minutes in the presence of the courier. The customer is required to report any damage detected after receipt of the package to Haba JuiceBar without delay.

6. The gift voucher purchased on this website may be used exclusively for the consumption of food and/or drinks at the Haba JuiceBar restaurant located at 1051 Budapest, Szarka utca 1., for twelve months following the purchase, and cannot be exchanged for cash, either in whole or in part. Only the person who first presents the gift voucher to Haba JuiceBar restaurant following its purchase is entitled to use it. Partial use of the gift voucher (in terms of time or value) is not possible; it may be used on one occasion only. If, when using the voucher, the customer does not make a purchase up to the value specified in the gift voucher, the customer is not entitled to reimbursement of the difference, or to use it at a later date. The recipient of the gift voucher may only be a natural person.

III. Specific Features of Distance Contracts, Withdrawal / Termination

1. The customer may withdraw from the distance contract within fourteen (14) calendar days without giving any reason.

In the case of an electronic gift voucher, the right of withdrawal may be exercised in accordance with the provisions of the Civil Code and Government Decree 45/2014 (II.26.). If the consumer has already used the gift voucher, the contract is deemed to have been performed, and the right of withdrawal can therefore no longer be exercised.

In the case of purchasing a physical product, the withdrawal period is fourteen days from the date on which the product is handed over to the consumer or to a third party designated by the consumer.

2. The customer may exercise the right of withdrawal orally or in writing. In the case of withdrawal in writing, it shall be considered to have been exercised within the deadline if the customer sends their statement before the deadline expires. Haba JuiceBar restaurant asks the customer to send any statement of withdrawal in a verifiable manner, such as, in particular, by registered mail and/or with acknowledgment of receipt.

3. In the event the right of withdrawal is exercised, Haba JuiceBar restaurant is required to refund the amount paid by the customer without delay, but no later than within fourteen days following the withdrawal.

3/A. In the event of withdrawal, the consumer is required to return the product to Haba JuiceBar at their own expense no later than within fourteen days from the date on which they communicated their withdrawal statement, unless Haba JuiceBar undertakes to arrange the return shipment of the product.

Haba JuiceBar will refund the purchase price no later than within fourteen days from the date it is notified of the withdrawal; however, it is entitled to withhold the refund until the product has been returned, or until the consumer has credibly demonstrated that it has been sent back.

IV. Warranty for Defects, Product Warranty and Guarantee

1. Haba JuiceBar is liable for defective performance in accordance with the provisions of Act V of 2013 on the Civil Code and the applicable consumer protection legislation.

Warranty for Defects

2. In the event of defective performance by Haba JuiceBar, the customer may assert a warranty claim for defects.

At the consumer’s choice, the following warranty claims for defects are available:

they may request repair or replacement, unless fulfilling the chosen claim is impossible, or would result in disproportionate additional costs for Haba JuiceBar compared to fulfilling another claim;
if repair or replacement cannot be requested, or if Haba JuiceBar did not undertake to carry it out, or was unable to complete it within a reasonable deadline, the consumer may request a proportionate reduction of the purchase price, or may withdraw from the contract.

Withdrawal is not available in the case of an insignificant defect.

3. Upon discovering a defect, the consumer is required to notify Haba JuiceBar without delay. A defect reported within two months of its discovery shall be considered to have been reported without delay.

4. A warranty claim for defects may be asserted within two years of the date of receipt of the product.

Product Warranty

5. In the event of a defect in movable property (a physical product), the consumer may — at their choice — assert either a warranty claim for defects or a product warranty claim.

6. As a product warranty claim, only the repair or replacement of the defective product may be requested.

A product is defective if it does not meet the quality requirements in effect at the time it was placed on the market, or if it does not have the characteristics described by the manufacturer.

7. A product warranty claim may be asserted within two years from the date the product was placed on the market.

Guarantee

8. Haba JuiceBar informs the customer that most of the products sold in the webshop are not subject to mandatory guarantee.

If a mandatory guarantee applies to a given product by law, or if Haba JuiceBar undertakes a voluntary guarantee, its terms are set out in the product’s data sheet and/or in the warranty card provided.

Complaint Handling

9. The customer may submit their warranty or guarantee claim through the following contact details:

MOKKATÁRSAK Kft. — Haba JuiceBar

Registered seat: 1056 Budapest, Szarka utca 1.

E-mail: info@habajuicebar.hu

Phone: +36 70 626 9919

10. Haba JuiceBar investigates any complaint submitted in accordance with applicable legislation and provides a reasoned response.

If a dispute arises between the consumer and Haba JuiceBar that cannot be settled through negotiation, the consumer is entitled to turn to the Conciliation Board (Békéltető Testület) with jurisdiction over their place of residence or stay, or to initiate proceedings before the court having competence and jurisdiction.

Special Rule for Electronic Gift Vouchers

11. The provisions on warranty for defects, product warranty and guarantee contained in this chapter apply exclusively to physical products sold by Haba JuiceBar.

The electronic gift voucher qualifies as a digital service, to which the provisions of Chapter II of these GTC apply.

V. Complaint Handling Procedure

The consumer may submit consumer complaints related to a product, or to the activities of Haba JuiceBar restaurant, through the following contact details:

Address of Haba JuiceBar restaurant: 1051 Budapest, Szarka utca 1.

Haba JuiceBar restaurant’s customer service hours: Monday–Sunday: 09:00–21:00

Phone: +36 70 626 9919

Website: https://habajuicebar.hu

E-mail: info@habajuicebar.hu

Entry in the customer complaints book (vásárlók könyve). The customer complaints book is available at Haba JuiceBar restaurant (at its customer service point). Haba JuiceBar restaurant responds in writing to entries made therein within thirty days.

The consumer may communicate their complaint orally or in writing.

Haba JuiceBar restaurant is required to investigate an oral complaint immediately and remedy it where necessary. If the consumer disagrees with how the complaint is handled, or if immediate investigation of the complaint is not possible, Haba JuiceBar restaurant is required to take minutes, without delay, of the complaint and its position on the matter, and, in the case of an oral complaint made in person, to hand a copy of the minutes to the consumer on the spot.

In the case of an oral complaint made by telephone or other electronic communications service, the minutes must be sent to the consumer no later than within 30 days, together with the substantive response, in accordance with the requirements applicable to responses to written complaints. In all other respects, Haba JuiceBar restaurant must proceed as set out below for written complaints.

Unless a directly applicable legal act of the European Union provides otherwise, Haba JuiceBar restaurant is required to respond to a written complaint on its merits, in writing, within thirty days of its receipt, and to arrange for the response to be communicated. A shorter deadline may be set by a legal regulation, and a longer deadline by an act of law. Haba JuiceBar restaurant is required to give reasons for rejecting a complaint. Haba JuiceBar restaurant is required to assign a unique identification number to an oral complaint made by telephone or other electronic communications service. The minutes taken of the complaint must contain the following:

the consumer’s name and address;
the place, time and manner of submitting the complaint;
a detailed description of the consumer’s complaint, and a list of the documents, papers and other evidence presented by the consumer;
Haba JuiceBar restaurant’s statement of its position on the consumer’s complaint, if immediate investigation of the complaint is possible;
the name of the person taking the minutes and — except in the case of an oral complaint made by telephone or other electronic communications service — the consumer’s signature;
the place and time the minutes were taken;
in the case of an oral complaint made by telephone or other electronic communications service, the complaint’s unique identification number.

Haba JuiceBar restaurant is required to retain the minutes taken of the complaint and a copy of the response for five years, and to present them to the supervisory authorities upon request.

If the complaint is rejected, Haba JuiceBar restaurant is required to inform the consumer in writing which authority or conciliation board they may turn to, depending on the nature of their complaint. The information must also include the registered seat, telephone and internet contact details, and postal address of the competent authority and of the conciliation board having jurisdiction over the consumer’s place of residence or stay. The information must also cover whether Haba JuiceBar restaurant makes use of conciliation board proceedings to settle the consumer dispute.

If any consumer dispute that may arise between Haba JuiceBar restaurant and the consumer is not settled during negotiations, the following legal remedies are available to the consumer:

If Haba JuiceBar restaurant rejects the consumer’s complaint, the consumer is entitled to turn to the Conciliation Board with jurisdiction over their place of residence or stay: a prerequisite for initiating conciliation board proceedings is that the consumer has attempted to settle the disputed matter directly with the Haba JuiceBar restaurant concerned.

Following the assessment of the complaint, the authority decides on whether to conduct consumer protection proceedings. First-instance consumer protection authority tasks are carried out by the metropolitan and county government offices having jurisdiction based on the consumer’s place of residence; a list of these is available at http://www.kormanyhivatal.hu/.

Haba JuiceBar restaurant is subject to a duty to cooperate in conciliation board proceedings.

Further information on Conciliation Boards is available at: http://www.bekeltetes.hu

Within this framework, Haba JuiceBar restaurant is subject to an obligation to send a response upon the conciliation board’s request, and is also subject to an obligation to appear before the conciliation board (“ensuring the participation of a person authorized to conclude a settlement at the hearing”).

If Haba JuiceBar restaurant’s registered seat is not located in the county of the chamber operating the conciliation board with territorial jurisdiction, Haba JuiceBar restaurant’s duty to cooperate extends to offering the possibility of concluding a written settlement in line with the consumer’s claim.

In the event of a breach of the above duty to cooperate, the consumer protection authority has jurisdiction, under which — as a result of the change in legislation — mandatory imposition of a fine applies in the case of unlawful conduct by businesses, with no possibility of waiving the fine.

Conciliation board proceedings are initiated at the consumer’s request. The request must be submitted in writing to the president of the conciliation board; the written form requirement may be satisfied by letter, telegram, telex or fax, and also by any other means that enables the addressee to store the data addressed to them for a period appropriate to the purpose of the data, and to display the stored data in unchanged form and content.

The request must contain:

the consumer’s name and place of residence or stay;
the name, registered seat, or affected premises of the business involved in the consumer dispute;
if the consumer requests the involvement of a board other than the one with jurisdiction, an indication of the requested board;
a brief description of the consumer’s position, the facts supporting it, and the evidence thereof;
the consumer’s statement that they have attempted to settle the disputed matter directly with the business concerned;
the consumer’s statement that they have not initiated proceedings before another conciliation board in the matter, that no mediation proceedings have been initiated, and that no statement of claim has been filed and no application for an order for payment has been submitted;
a motion for the board’s decision;
the consumer’s signature.

The document, or a copy (excerpt) thereof, on the contents of which the consumer relies as evidence must be attached to the request — in particular Haba JuiceBar restaurant’s written statement rejecting the complaint, or, in the absence thereof, any other written evidence available to the consumer regarding the attempted negotiation.

If the consumer acts through a proxy, a power of attorney must be attached to the request.

The consumer is entitled to enforce their claim arising from the consumer dispute before a court, within civil proceedings, in accordance with the provisions of Act V of 2013 and Act CXXX of 2016.

The European Commission has established a website on which consumers can register, thereby enabling them to settle disputes related to online purchases through this platform by completing a request, thus avoiding court proceedings.

If a consumer wishes to lodge a complaint regarding a product or service purchased online (on the https://habajuicebar.hu/hu website) and does not necessarily wish to go to court, they may make use of the online dispute resolution tool.

On the platform, the consumer and Haba JuiceBar restaurant — against whom the complaint was made — can jointly select the dispute resolution body they wish to entrust with handling the complaint.

The online dispute resolution platform is available at: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

VI. Other Provisions

1. A price of HUF 0, or a price from which it can clearly be inferred, based on the circumstances of the case, that the price was displayed incorrectly, shall be considered an obviously incorrectly displayed price.

In the event an incorrect price is displayed, Haba JuiceBar restaurant offers the customer the option to purchase the product at the correct price; with this information, the customer may decide whether to order the product at the correct price, or to cancel the order without any adverse legal consequences.

2. Haba JuiceBar restaurant informs the consumer that their warranty rights and other rights are set out, among others, in Act V of 2013 and in Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses.

3. Haba JuiceBar restaurant is entitled to amend the provisions of these General Terms and Conditions at any time; such amendments take effect upon publication on the https://habajuicebar.hu/hu website. Haba JuiceBar restaurant hereby asks its customers to read the General Terms and Conditions in effect at the time before placing each order.

Budapest, 1 August 2026

Mokkatársak Korlátolt Felelősségű Társaság

represented by: Németh Gáspár, managing director